Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Mountain View
Half Board
Limited Dining
Distance from City Centers
8.2/10
Great
Rooms
8.0
Location
8.2
Service
8.2
Dining
7.0
Guest reviews
8.2/10
based on 5 reviews
4.5/5
based on 404 reviews
9.1
9.1/10 based on 336 reviews
#1 of 1 hotels in Merligen based on Tripadvisor
Maria
United States,
April
2024
7.8/10
Staying at the hotel was amazing with million-dollar views from rooms on three different floors. However, the room I stayed in this time was even more expensive than before, facing the lake. The service was impeccable, with helpful, gentle, and friendly staff, making my stay extra special. The location, although in front of the lake, lacked nearby attractions and had some issues with the watering system. Dining was generally good, but the selection was limited. The overall facilities were great, providing a comfortable and pleasant experience.
Rooms
9.0
The rooms with million-dollar views on three floors were amazing.
Service
9.0
The service was excellent, with very helpful, gentle, and friendly staff.
Location
6.0
The location in front of the lake was nice, but there wasn't much to do around the hotel.
Dining
7.0
The dining experience was good overall, but the selection was limited.
Facilities
8.0
The hotel facilities were top-notch, providing a comfortable and enjoyable experience.
Peter
United States,
March
2024
8.4/10
I couldn't believe the mistake they made at first, but thankfully, they corrected it, and I got a room with unforgettable views of the lake. The size of the room was comfortable, and the half board included in the price meant I had food almost all day long!
Rooms
9.0
The room with the lake view was unforgettable, comfortable in size.
Service
9.0
The staff was always friendly and went out of their way to assist me, especially with arranging things for my son. They were eager to help get me a room with a better view.
Location
9.0
The location was perfect for relaxation with a wonderful lake view. It really accommodated for any shortcomings of the buffet and overall created a nice and relaxing atmosphere.
Dining
7.0
The dining experience was a bit small and limited in selection, but the cheese options were delightful for cheese lovers!
Facilities
8.0
The facilities were good, with plenty to offer in terms of services and amenities provided, which added to the overall pleasant stay.
Billy
United States,
December
2023
7.4/10
I had a very relaxing stay at the hotel with included half board, which meant having food available almost all day. The mountain views from the room were spectacular, and being away from the elevators added to the peaceful atmosphere. However, the dining options were quite limited and not all complimentary, and the location was a bit far from city centers for evening dining.
Rooms
8.0
The room with a mountain view was truly relaxing and away from the busy areas like elevators.
Service
7.0
The hotel staff were incredibly polite and helpful in ensuring everything was set up perfectly for my stay, but they could be more flexible in room selection.
Location
7.0
The location, while fantastic for relaxation and offering luxury surroundings, was a bit distant from city centers for dining out at night.
Dining
7.0
The dining experience was good overall, but the selection was limited compared to paying guests and included items were not entirely free.
Facilities
8.0
The hotel had the necessary facilities to make the stay comfortable and enjoyable.
Mountain View
Limited Dining
Patrick
United States,
September
2023
7.4/10
I had a mixed experience at the hotel. The room had air conditioning but was quite noisy due to its proximity to the main road. On the positive side, the staff were helpful and kind. The location by Lake Thun was truly magnificent, offering a relaxing atmosphere. However, the dining experience, while offering some nice features, had its shortcomings.
Rooms
6.0
The room had air conditioning but was noisy due to the main road proximity.
Service
7.0
The staff were most helpful and kind, but there were issues on two out of the three nights.
Location
9.0
The location by Lake Thun was magnificent and provided a nice and relaxing atmosphere.
Dining
7.0
The dining experience had some nice aspects like dining on the terrace, but there were some shortcomings.
Facilities
8.0
The facilities were decent, but there were some minor issues that detracted from the overall experience.
William
United States,
August
2023
8.6/10
I had a truly mesmerizing stay at this hotel! The view of Thunersee and the mountains was just breathtaking, and the rooms were cozy despite having some static electricity at times. The hot nights were manageable thanks to the air conditioning in the room. The service was top-notch, with the staff going above and beyond to assist me with everything. The location is absolutely perfect, right on the edge of Lake Thun, offering a peaceful and scenic setting. Dining had its ups and downs, but the overall experience was satisfying. The facilities were great, adding to the overall comfort of my stay.
Rooms
8.0
The rooms had an amazing view of Thunersee and the mountains, but there was some static electricity. The air conditioning helped with the hot nights.
Service
9.0
The staff was incredibly nice and always ready to help with any request. I felt truly valued as a guest.
Location
10.0
The location is simply magnificent, being on the edge of Lake Thun and offering a stunning backdrop of the surrounding mountains. Dining on the terrace was a real bonus!
Dining
7.0
The dining experience had its ups and downs, but the variety of hot and cold foods catered to different preferences. A few insects were a minor inconvenience.
Facilities
9.0
The hotel facilities were excellent, enhancing my overall experience during the stay.
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